Last modified: 16/05/2022 (Regulation Archived versions)


CoffeecApp - General Terms and Conditions  (last update made on 18/11/2020)

1.    Introduction
1.1.    These General Terms and Conditions (the "General Terms and Conditions") govern: (a) the performance of the Services, as defined below, by Venpay S.p.A. ("VENPAY") for the Customer, as well as (b) the use of the Application by the Customer, in the case in which this has been downloaded by the Customer (the so-called  "native" app ), or in the case in which  it is used directly from the web (the so-called "web-app"), or through third-party apps that use the CoffeecApp infrastructure.

1.2.    Any provision of Services, as defined below, carried out on behalf of a Customer, as well as the use of the Application by the Customer, shall be regulated not only by these General Terms and Conditions but also, where applicable, by Legislative Decree No. 70 of 9 April 2003 (the "Electronic Commerce Code") and the provisions of Legislative Decree No. 206 of 6 September 2005 ( "the Consumer Code"), in this latter case, if the Customer is acting as a "Consumer" within the meaning of the Consumer Code - in particular Section II, Art. 49 et seq., on the subject of distance contracts.

2.    Subject
2.1    The General Term and Conditions contain the terms and conditions governing: 
(1)    the supply by VENPAY to the Customer of a service (so-called CoffeecApp) of (a) support for the payment for products present in vending machines , or (b) top-up of credits on "private keys" of the manager used for payment for products present in vending machines, or again (c) top-up of credits on your own "virtual purse" within the payment application, usable for the payment for the range of products present in vending machines associated with the VENPAY circuit and "affiliated" with CoffeecApp, all as better identified and described at the link, through one or more remote communication techniques and, in particular, through the Application (hereinafter referred to as the "Service" or the ""CoffeecApp service");
(2)    the downloading of and the licence to use the Application by the Customer, as well as the use of the features offered by the Application itself.

2.2    The payment and/or top-up service is based on tools that can only be used subject to a commercial agreement with VENPAY and for a limited range of goods or services, available and/or usable in  “affiliated”  vending machines operated by VENPAY in which the CoffeecApp Service is operating (a so-called limited network). 
The Service includes, among other things, the provision and maintenance of the terminals and devices installed in the vending machines, as well as the Application, both of which are necessary for the provision of the payment services described above. 

2.3    The use of the Service is reserved for individuals who have completed at least 16 (sixteen) years of age (hereinafter the "Customer"), who have successfully completed the registration procedure for the Service through the application itself, after downloading and installing on  smartphone/tablet devices that are compatible with the software that allows the use of the Service and access to the related features by the Customer; this software, hereinafter also called the "Application" and/or "App") is available through the main online app stores (Play Store and Apple Store.).

2.4    Use of the Service is subject to prior registration completed with a positive outcome by the Customer, pursuant to the following paragraph 3.1 and - with regard to the national and EU legislation on the Protection of Personal Data (the so-called GDPR) et seq., fully effective from 25 May 2018 - to the express consent of the Customer pursuant to the following Article 5 of these General Terms and Conditions and implies full knowledge and acceptance of these General Conditions. Customers are therefore advised to read and approve the General Terms and Conditions carefully, which  can be viewed during the registration process through pop-ups or hypertext links, and, in any case, before using the Service.

2.5    The Customer expressly authorises VENPAY to send to their e-mail address (indicated during registration) and/or via push and pull notifications, the General Terms and Conditions, the updated Privacy Notice, any special conditions, as well as all communications relating to the Service, as well as any potential link where it is possible to check the General Terms and Conditions, the updated Privacy Policy and any particular conditions as well as their subsequent changes and updates. The Customer acknowledges that the General Terms and Conditions, any special conditions and any changes to them that come into force at any time can be printed or downloaded by the Customer by accessing the relevant section of the webpage at:

3.    User registration
3.1.    In order to use the CoffeecApp Service, the Customer must download the Application through the main app stores (Play Store, Apple Store) and register in accordance with paragraph 3.2  below.

3.2.    To complete the registration and make the Service active, the Customer must enter all the data required by the fields marked as required any exception, as indicated below: mobile number, password , e-mail address, first name and surname. 

3.3.    If the Customer wishes to make use of the top-up function of the virtual purse or of the Manager's private key using a credit/debit card, they may insert their credit/debit card details in order to proceed with the payment, as required in the appropriate section of the App.

3.4.    VENPAY undertakes to manage the data provided by users in compliance with the regulations in force concerning privacy and, in particular, pursuant to EU Regulation 2016/679 of 27 April 2016 et seq. directly applicable in all Member States of the European Community as of 25 May 2018 and pursuant to Italian law - where still applicable - (Legislative Decree No. June 30, 2003, No. 196 and subsequent amendments and additions). For our notice on the processing of personal data provided by Customers, please see the Privacy Policy section, available on the Application or on our Website in a regularly updated version. 

3.5.    The Customer is responsible for:
(i)    the truthfulness of the information and data provided during registration and must declare that they are the holder of the credit/debit card used for the payment of goods and/or the Service; 
(ii)    the preservation, security and appropriate use of their account and chosen password, and must take all necessary measures to ensure that these are properly used and that the password is kept confidential and not disclosed to any unauthorised person.

3.6.    The Customer is responsible for any activity that is performed by means of their own account even if it is used by third parties. VENPAY declines any responsibility for damages arising to the Customer from acts of computer piracy, misappropriation or improper use by third parties of the data provided by the Customer during registration.

3.7.    In the event of theft or loss of their mobile phone or access credentials, the Customer agrees to remove the credit/debit card details from their CoffeecApp account immediately, to inform VENPAY and to change their password.

3.8.    If a Customer forgets or loses their password, they should contact VENPAY, using the links provided on the Application, and go through the required security checks.

3.9.    The Customer must promptly inform VENPAY of changes to their mobile phone number, which is used as an access credential on the Application.

4.    Direct information to conclude the contract
4.1.    The Electronic Commerce Code requires each provider of goods and/or services to provide customers with specific information on the steps for conclusion of a distance contract. VENPAY complies with these information requirements for Customers.

4.2.    The various steps necessary to conclude the contract can be summarized as follows:
(1)registration, performed the first time only, in accordance with Article 3 above; and
(2)consent by the Customer to conclusion of the contract, given in the terms and ways described in Article 5 below.

5.    Conclusion of the contract
5.1.    The Customer's consent to conclusion of the contract with VENPAY, during registration or when downloading the Application, is a necessary condition for the proper execution of the Service and for use of the Application. Without consent, the Customer cannot receive the Service from VENPAY or use the Application. The Customer gives consent to VENPAY for execution of the Service by clicking on the "accept the General Terms and Conditions" button which appears on the Application at the end of the registration procedure.

5.2.    VENPAY shall acknowledge receipt of consent to the execution of the Service by sending an e-mail   to  the  e-mail address provided by the Customer during registration, as set out in the previous Article 3,   containing a summary of the General Terms and Conditions, in compliance with the applicable regulations, 

6.    Duration of the contract - Customer's right of withdrawal
6.1.    The contract will take effect from the date of acceptance, also by electronic means, by the Customer and will have an indefinite duration.

6.2.    The Customer may deactivate their own account and thereby withdraw from the contract with VENPAY governed by these General Terms and Conditions at any time, with no further amount due to VENPAY, as follows:
1) by sending a communication via e-mail to;
2) by sending a written communication to VENPAY to the address indicated in Article 15;
3)by uninstalling the Application following the instructions contained in the Application menu.

7.    Methods of payment for products or credits purchased through the Service 
7.1.    The provision of the Service by VENPAY to the Customer, as well as the downloading and use of the Application by the Customer, is free of charge and, therefore, no fee is due from the Customer to VENPAY. 

7.2.    Any contract concerning the purchase by the Customer of products of any kind, even through the use of the Service, is to be understood as being concluded directly and exclusively between the Customer and the  management company which is part of the CoffeecApp payment system (hereinafter also referred to as the "Seller" and/or "Manager").  In accordance with the above, the Seller/Manager shall have sole responsibility for determining and indicating the prices for the products sold to the Customer, for carrying out the sale of the products as well as, in general, for indicating the characteristics of the products involved in the sale.

7.3.    Notwithstanding the foregoing, the charge of any amount due by the Customer to Seller/Manager in relation to contracts concluded pursuant to Article 6.2 above and for which the Service is used, or the charge for the top-ups purchased by the Customer, if not carried out by the Customer in cash directly from the Seller/Manager's vending machine, will be made directly on the credit/debit card whose details have been communicated during registration. For the sake of clarity, the related payment services (i.e. a debit on the Customer's credit/debit card) are provided by an authorised bank that is also designated by VENPAY from time time (the "Payment Service Provider").

7.4.    In accordance with Article 3, paragraph 4, of Legislative Decree No. 11 of 27 January 2010, VENPAY or the Payment Service Provider will not impose on the Customer - acting in their capacity as a "Consumer" within the meaning of the Consumer Code - any charges for the use of specific payment tools, or fees that exceed those actually incurred.

7.5.    In addition to the above, with the acceptance of the General Terms and Conditions, the Customer thereby authorises the Payment Service Provider to debit the credit/debit card provided during activation of the Service with the payment for the product and/or credit topped up on the Manager's private key and/or also on their “virtual wallet” used by the Application.

7.6.    Once the purchase of each individual product is completed, or the private key or virtual wallet has been topped up using the Service, the Customer can no longer obtain a refund of these amounts paid through VENPAY. For any disputes or problems, including those due to a disputed debit or failed credit, the Customer must contact VENPAY at:

7.7.    Details of recent purchases or top-ups made using the Service are available in the relevant section of the Application. An archive file of recent purchases or top-ups will remain available to the Customer for a maximum period of twelve (12) months from when they were made, after which they will be deleted. In addition, following each purchase or top-up, the Customer will receive, at the e-mail address indicated during registration, an e-mail notification of the amount charged to their credit/debit card.

7.8.    VENPAY declines any responsibility if a payment cannot be made or completed due to technical problems (including cellular data network coverage, firewalls on LAN or WAN networks, etc.), or due to suspension of service, for any reason, by third-party data transmission infrastructure managers, or for problems related to the credit/debit card and/or the Payment Service Provider. 

8.    Use of CoffeecApp
8.1.    The Application (including its software) is licensed (not sold) to the Customer by VENPAY and can only be used within the limits indicated by these General Terms and Conditions (and, in any case, only for the purpose of using the Service); VENPAY reserves all rights not expressly granted under these General Terms and Conditions. In particular, VENPAY grants the Customer a free, non-exclusive and non-transferable licence for their use of the Application.

8.2.    The licence referred to in the previous paragraph 8.1, is granted by VENPAY to the Customer for the purpose of using the Service and for non-transferable use of the Application on any compatible mobile device owned by the Customer or used by the Customer on any other basis. The Customer is not allowed to: i) distribute or make the Application available on a network through which it could be used by several devices at the same time, ii) try to access or copy the source code, iii) exploit the Application for a different use from the one authorised by VENPAY, iv) carry out reverse engineering activities, rent, sell, redistribute, sub-license or otherwise dispose of the Application under any pretext and under any terms and conditions and for purposes other than those expressly permitted by these General Terms and Conditions. 

8.3.    For proper use of the CoffeecApp Service, the Customer must have a mobile device with a display of sufficient resolution and size and a data connection.

8.4.    At its own discretion, VENPAY may release upgrades that do not necessarily include all the existing features, or that contain new features not supported by the operating systems currently in use. Some of these updates or improvements may change the current settings, causing data loss, content or functionality. The terms of these General Terms and Conditions shall govern any software upgrades provided for the Application that replace and/or supplement the original VENPAY Application, unless the upgrade comes with its own specific licence.

8.5.    The Services and features made available through the Website or the Application are provided solely for the Customer's personal use. The Customer may not resell or attempt to resell the goods or services, the content or any feature made available or purchased through the Website, the Application or by telephone to any third party, nor use the Service, the Website or the Application to engage in business activities or for any professional or commercial purpose.

8.6.    The Customer shall not exploit or use the Service, the Website or the Application, or any of its content, in any way that may cause damage to VENPAY or to third parties. In particular, the Customer is obliged to refrain from using the Service, the Website, the Application or their content for conducting activities in competition with VENPAY or, in any case, in ways that may cause damage or harm to VENPAY’S economic and other interests, or its image, and those of other customers or third parties in general.

9.    Customer's responsibilities
9.1.    The Customer agrees to use the Services and the Application in accordance with current regulations and is fully responsible for any abuse or misuse of the CoffeecApp Service or the Application. The Customer also agrees not to use the Service, the Website or the Application i) to knowingly transmit data, send or upload material containing viruses, Trojan horses, worms, timebombs, key-loggers, spyware, adware or any other program or similar harmful computer code, ii) to commit or facilitate the commission of piracy or commit acts that constitute cybercrime, iii) in general for illegal, illicit or fraudulent purposes, in particular, to refrain from any use that is inconsistent with local, national or international laws or regulations.

9.2.    The Customer shall hold VENPAY indemnified against any claim or legal action initiated or threatened against VENPAY by third parties or the Payment Service Provider, as a result of the Customer using the Application, the Service or the related functions in violation of these General Terms and Conditions or any contractual conditions applied by VENPAY, the Payment Service Provider and/or the credit/debit card issuer.

10.    Limits of liability and changes to the Service or the Application
10.1.    The CoffeecApp Service is only made available in certain vending machines and the Customer is required to check where this Service is available beforehand. 

10.2.    VENPAY does not provide any guarantee regarding the service provided by the Payment Service Provider, nor as regards the quality of the products and/or services provided to the Customer by the Seller.

10.3.    VENPAY declines all responsibility if personal data, information or other sensitive contents of the users of the Service and the Application are sent, disseminated, cloned, loaded or downloaded by the Customer or by any third party through the Application itself. 

10.4.    VENPAY reserves the right, at its sole discretion and at any time, to make any changes, additions and/or updates it deems necessary or appropriate to the Website, the Service, the Application, the programs and/or other materials contained and/or available therein (including these General Terms and Conditions and/or features associated with the Service) ("changes"), with five (5) days’ notice, or longer notice as established by the legal provisions in force at any given time, through communication on the Website and/or the Application, if the changes are necessary to make this Agreement conform to any mandatory legal provisions, for unexpected technical or organisational needs of VENPAY, or to implement safeguards for VENPAY’S greater protection or for greater security of the Service in regard to abuses by the Customer or third parties. The changes will come into force and become effective with regard to the Customer once the above-mentioned notice period has expired, subject to notification of the Customer through a special communication sent by VENPAY to the e-mail address provided by the Customer or through other technical means used by VENPAY from time to time. For the sake of clarity, no change implemented as described above will have any effect on Services already provided before the changes come into force. 

10.5.    VENPAY reserves the right to discontinue its support and/or the total or partial usability of the Application at its sole discretion, subject to 30 days notice to be given on the web page at: In such a case, VENPAY will only reimburse the Customer for any amounts contained in the virtual wallet on the Application, within 30 days from the termination of the total usability of the Application.

10.6.    VENPAY does not guarantee the compatibility of the Application with the operating systems that are from time for time available on the market and used by the Customer. Therefore VENPAY may, at its sole discretion, with a 5-day notice to be provided on the web page:, exclude or limit the possibility of using the Application on certain operating systems.

10.7.    VENPAY may occasionally, without any liability whatsoever towards the Customer and/or third parties: 
a)    suspend the Service for technical reasons such as repairs, maintenance, improvements to the Service and/or Application, or for emergency reasons, or
b)    give the Customer any instructions it deems necessary regarding the integrity, security or quality of any Service provided by VENPAY to the Customer or to third parties.

10.8.    Nothing in these General Terms and Conditions shall limit or exclude, or may be interpreted or construed so as to limit or exclude the liability of either Party for wilful misconduct or gross negligence, as specified in Art. 1229 of the Italian Civil Code, or for disruption of public order, or if such limitation or exclusion is not valid under mandatory rules of law.

11.    Intellectual property rights
11.1.    Moneytor, BITX and CoffeecApp are registered trademarks of Venpay SpA

11.2.    The use of CoffeecApp or the Services does not in any way imply that VENPAY has granted the Customer a licence of use for modules, codes and graphics owned by VENPAY. VENPAY reserves the right to authorise in writing the permanent or temporary, total or partial reproduction, by any means or in any form, the translation, adaptation, transformation or any other modification or any form of public distribution of its brands, distinctive signs, modules, codes or graphics.

11.3.    It is forbidden for the Customer to directly or indirectly modify, decompile or disassemble the source code of the modules.

12.    Deactivation or suspension of the Customer's account
12.1.    Ex-officio deactivation
VENPAY may proceed, at its sole discretion to the deactivation of the account of a Customer if it deems, at its own absolute discretion, that the Customer is in violation of the rights of VENPAY and/or third parties or is otherwise contrary to the law, or if requested by the competent authorities, with 10 days notice, without the Customer being able to claim any compensation in respect of such deactivation. Furthermore VENPAY reserves the right to deactivate theaccount of a Client if he/she has not reached at least 16 (sixteen) years of age and this emerged as a result of random checks or following a specific report.

12.2.    Temporary suspension
VENPAY may also temporarily deactivate a Customer’s account if the Payment Services Provider does not process the relevant payments, for any reason or cause, including cases where the Customer fails to make payments and/or withholds payment of any debts incurred and/or expiration or loss of the credit/debit card, without any amount being due to the Customer as a result of this suspension.

12.3.    Deactivation at the Customer’s request.
Customers will be able to deactivate their account definitively, as well as using the appropriate function of the App, by sending a written request by registered mail or certified email to VENPAY. 

12.4           Deactivation due to non use
VENPAY shall periodically and at its own discretion cancel the accounts of Customers who no longer use the CoffecApp Service for a long or short period of time. In this case, VENPAY will send an email from the Customer with a cancellation notice of no less than 75 (seventy-five) days. After this period, the account will be cancelled. The Customer can avoid cancellation by replying to the email and asking not to proceed with the cancellation, or by using the CoffecApp Service.

12.5          Residual wallet balance and relevant regulations
In the case of "deactivation at the request of the customer" or "deactivation due to non-use", the Customer - within the mandatory period of forfeiture of 30 (thirty) days from the cancellation of the account - may request VENPAY to return the wallet balance by registered letter with return receipt, or certified email. In the notification to request credit, the Customer must indicate the Iban of the current account where VENPAY may credit any remaining balance of the CoffecApp wallet. VENPAY will reimburse this residual balance net of bank transfer charges and any commissions incurred by VENPAY for the part of the residual balance made up by credit/debit/PayPal cards, etc. The Customer will forfeit the right to return the remaining balance of the wallet if this is not requested within 30 (thirty) days from the cancellation of the account.

12.5.    The fact that VENPAY decides not to use the right to deactivate a Customer's account or to tolerate   
    non-compliance with the provisions of these General Terms and Conditions, for any period of time, should not be interpreted as a waiver of the right to make use of these rights/conditions in the future.

12.6.    In all cases where an account is deactivated, VENPAY reserves the right to keep an archive file with the details of the past transactions conducted by the Customer, with exclusion of the credit/debit card details, which will be deleted within 30 (thirty) days from the date of deactivation of the account itself.

13.    Governing law and competent jurisdiction
13.1.    These General Terms and Conditions are governed by and shall be interpreted in accordance with Italian law. 

13.2.    For any dispute relating to or arising from the interpretation, validity and/or execution of these General Terms and Conditions and, in general, related to the Service, the Application, the Customer’s navigation of the Website or the use of any feature provided to the Customer through the Website or the Application, the Court of Milan shall have exclusive jurisdiction, except where the mandatory forum is the place of residence or domicile of the Customer acting in their capacity as a “consumer” pursuant to the Consumer Code.

14.    Miscellaneous
14.1.    If a provision of the General Terms and Conditions should be void, invalid, ineffective or unenforceable, all other provisions shall remain valid and enforceable between the Parties.

15.    Contacts
15.1.    For further information and assistance regarding the Application or purchase of the Services, the Customer can contact VENPAY through the following channels:
VENPAY S.p.A. Via Don Minzoni, 16 - 20056 Trezzo sull'Adda (MI) - Italy – VAT number 03731050161 / REA MI-2526119, telephone number +39 02 5752 4006, e-mail , certified email: .



The undersigned, Marco Gallarati, as legal representative of the Venpay SpA company, with registered office at Via don Minzoni 16, 20056, Trezzo sull'Adda (MI), VAT no. 03731050161, REA MI-2526119

hereby declares

that Venpay SpA intends to carry out both "prize operations" and "flyer promotions", according to the procedures contained in these Regulations and specifically in the respective dedicated sections.


The following regulation applies to the following operations (the "Operations"), both of which are reserved for customers who own and use the "Coffee cApp" portable device application and adhere to the demonstration/promotion by purchasing, from any designated vending machine belonging to Venpay SpA, and exclusively through the aforementioned CoffecApp application. 

a) the prize-winning event known as "PREMI COFFEE CAPP" (hereinafter "the prize transaction" or "the event") held by Venpay SpA with registered office at Via Don Minzoni 16, 20056 Trezzo sull'Adda (MI), VAT no. 03731050161 REA Milan 2526119 (hereinafter also "the promoting company") possibly launched by Venpay SpA, as well as

b) the promotions (the "COFFECAPP PROMOTION") on specific products (or group of products) specifically indicated from time to time in the section of the CoffecApp App.

1. DEFINITIONSPurse: the area within the CoffeecApp application where the user can view their balance.


The Operations are valid throughout the Italian territory, from 1 January 2019 to 31 December 2019, from 6:00 am to midnight on each day of the event. Each individual promotion may be activated on vending machines and for the period of time that will be indicated on the appropriate communications, displayed at the same machines being promoted or communicated through the CoffecApp application to users who use the aforementioned App at the same machines.


All customers who own and use the CoffeecApp application for mobile devices and who purchase the products specifically indicated from time to time in the appropriate section of the App, from a vending machine managed by one of the companies affiliated with Venpay SpA and enabled to use the CoffeecApp payment application.


Participation in the prize-winning operation, carried out through the CoffeecApp application, will only be activated at the distributors of the companies participating in the CoffecApp closed circuit. This is determined at the same time as the purchase of the products specifically indicated in the appropriate section of said App.


The prizes of the single-prize operations, as well as the conditions of the single promotion, will be indicated from time to time in the appropriate section of the App, as well as the validity date of the single Operation.

In principle - without prejudice to what is specified in the aforementioned section of the CoffecApp App - the method of executing Transactions is by means of crediting sums equivalent to the value of the promoted goods or the prize operation prize to the purse of the individual user. Therefore, the money credited back to the user's purse is merely a refund in relation to the expense made and, similarly to the amounts deposited, cannot be withdrawn but used exclusively for further purchases from the vending machines enabled for CoffeecApp use. The refund percentage is re-credited as a result of the purchase of the product being promoted. The actual balance is available in the "purse" and "history" sections of the CoffeecApp application personal account.


The advertising of the Operations is strictly in compliance with these regulations and is carried out through direct communication notices to the user, or inserted in the appropriate pages of the sites, as well as on the websites or on the respective Facebook pages of the companies that manage relevant and qualified vending machines from time to time.


These regulations with authenticated signature are filed at the registered office of Venpay SpA and are always available on the pages of the Website.


"Venpay SpA" reserves the right to amend these regulations, including the procedures for participating in the Transactions, in the following cases: by order of the administrative authorities; due to significant changes in market conditions or, in any case, if proven commercial or management needs of the event so require. All changes to these regulations will be promptly and properly communicated and will never be for the worse.


The information notice on the processing of personal data is the same as the customer, participant in the individual transaction, enters when registering their CoffeecApp application account, and the notice shown on the site, which may be referred to for any consultation requirements.


Venpay SpA


under European Regulation GDPR 2016/679 and by D. Lgs. 196/2003 as stated by D. Lgs. 101/2018

In compliance with the obligations arising from the national legislation (D. Lgs.   196/2003 and D. Lgs 101/2018 " Legislazione italiana in materia e Provvedimenti del Garante Privacy ") and Community, (Regulation (EU) 2016/679 dated April 27th 2016 known as G.D.P.R. (General Data Protection Regulation, May 2018), respect and protects the right to confidentiality  for all the subscribers and not making every possible and proportionate effort to protect their data, in accordance with the purposes and principles defined in this Policy, and in the Terms of Use, also called Terms of Service.

According to dell’Art. 8  GDPR - in full below - specific functions of Coffee cApp, in particular the payment and value added services related to the subscriprion of individuals who have reached at least 16 (sixteen) years of age could be used; N-AND Italia S.r.l. reserves the right to carry out sample checks on its own initiative and/or on specific reports, regarding the age of its users and in the case of violations of the Conditions of Service, in particular in the case where a registered user is under 16 years old, will be able, to suspend the account unless parental authorization is granted  and ultimately deleted the account and report the breach of term of use to the relevant authorities


[Article 8 - Conditions applicable to the consent of minors in relation to information society services

1. Where point (a) of Article 6(1) applies, as regards to the possibility to offer direct provision of services to minors, the processing of personal data of minors is lawful where the minor is at least 16 years old. Where the child is under 16 years of age, such processing shall be lawful only if and to the extent that such consent is given or authorised by the holder of parental responsibility.

Other Member States may provide by law for an age below that age provided that it is not below 13 years.

2. The controller shall make reasonable efforts to verify in such cases that consent is given or authorised by the holder of parental responsibility for the child, taking into account available technologies.

3. Paragraph 1 shall be without prejudice to general contract law provisions of the Member States, such as rules on the validity, formation or effect of a contract in relation to a child.]


1. Controller:

N-and Italia S.r.l. with vat number IT04327810166 is the Data Controller . data are collected through the application "Coffee cApp" for devices with iOs operating system and Android, N-and Italia is the owner and it develops, publishes and updates the appnon the following stores: Play Store, Apple Store.

N-and Italia S.r.l. has its operations’headquarters in Via delle Gere 15, 24040 Pognano (BG) - Italy.

If you require information and/or clarification about the processing, storage and rectify and delete as well data portability, you can send an e-mail to the following address: coffeecapp AT


2. Processing and purposes

N-and Italia S.r.l. (hereinafter also referred to for brevity, "N-and Italia"), would like to inform you that the personal data you have entered for the purposes of registration with the Coffee cApp application (for example, mobile phone and e-mail address, in addition to the other data required) will be collected and processed for the following purposes:

- for the provision of the payment service for the sale of products in vending machines, known as -. ‘coffee cApp’;

- for sending informative and promotional communications, including of a commercial nature, of advertising material and/or offers of goods and/or services, by any means (known and not), including, by way of example and not exhaustive, mail, internet, telephone, e-mail, MMS, SMS by N-and Italia itself and, after collecting the appropriate consent, third parties  and vending companies operating  in the territory  supplying vending machines in the place where the user uses  the Coffee cAPP

- after  appropriate consent, if required by the applicable legislation, for the preparation and carrying out of statistical and market studies and research, for the analysis of tastes, preferences, habits, needs and consumers choice, and for the detection of the degree of satisfaction on the quality of the products and services offered by the Company.

The user will be asked to express his consent to the processing as per GDPR policy

Failure to give consent to the purposes set out in points (b) and (c) shall not affect the possibility to use the service set out in point A.

In relation to the above purposes, the processing of personal data will be carried out through appropriate paper and/or electronic means, with logic closely related to the purposes and, in any case, able to guarantee the security and confidentiality of the data

The above processing operations involve the use of automated decision-making processes performed by means of a computer system that allow the conduct of the profiling activities of the user.

The consequences of such processing are the receipt of targeted and processed commercial communications on the previous choices made by the user in the use of Coffee cApp.


3. Legal basis of the processing

The processing is carried out on the basis of the existence of a legitimate interest in that there is a relevant and appropriate relationship between the user and the controller justified by the user's registration specifically aimed at using the service offered by Coffee cApp.


4. Data provision

The provision of personal data is optional. Rejection or provision of incorrect and/or incomplete information may make it impossible

- the provision of the payment service for the sale of products, known as the service of c.d. "coffee cApp" as defined in paragraph 2(a) above;

- the provision of information and promotional communications, including of a commercial nature, advertising materials and/or offers of goods and services, by any means, as referred to in paragraph 2(b) above;

- the drawing up and carrying out of statistical and market studies and research, the analysis of tastes, preferences, habits, needs and consumers’ choices and the recording of the degree of satisfaction with the quality of the products and services offered by the Company, in accordance with paragraph 2(c) above.

The activities referred to in paragraph 2(b) and (c) above may be carried out only after obtaining your express, free and specific consent, given for each purpose of the processing.


5. Data communication and scope

The data may be communicated to the following categories of entities used by N-and Italia for the performance of certain activities related to the provision of the service:

 (a) any entity that provides the Company with instrumental services or services for the above purposes such as, but not limited to, parent companies, subsidiaries, investments and/or associates, entities and/or companies that manage and/or participate in the operation and/or maintenance of the websites and electronic and/or telematic tools used by the Company;

(b) companies which own and/or operate vending machines;

(c) suppliers, contractors, subcontractors, banks and/or insurance institutions or, more generally, other persons and/or entities which undertake (on behalf of the Company or independently) to perform the activities referred to in paragraph 2 above or activities related to or instrumental thereto;

(d) consultants who assist the Company in various ways, in particular with regard to legal, tax, social security, accounting, organisational matters;

(e) any other entity to which the data must be disclosed pursuant to an express legal provision.


6. Communication and transfer of data

Subject to the express consent of the user, the data may be communicated and transferred to third companies that provide directly in the territory the service of delivery of the products through /Vending Machines, with the same processing purposes declared in this information by N-and Italia.

The list of these companies and their Data Processors is constantly updated and can be found by sending an email to coffeecapp AT


7. Extra-EU transfer of your Personal Data

Personal Data may be transferred outside of the European Union to countries where Vending Machines will be present in which you will be able to use Coffee cApp.

The updated list of non-European countries where data can be transferred can be obtained by sending an email to coffeecapp AT


8. Time of data processing and storage

The data will be kept for the time necessary to fulfil the above mentioned purposes in compliance with the legal terms, for the period corresponding to fiscal, accounting, administrative needs and to document our activity , as well as for responding to its data recovery needs.

The Data Controller will, in any case, process the Personal Data for a period not exceeding what is necessary for the purpose for which the personal data are processed, or for a longer period, for purposes permitted by law, and in any case deleted without undue delay.


9. Rights of the data subject

Under the GDPR, the user  is entitled:

- access to personal data;

- to obtain the rectification or erasure of their personal data or restriction of processing of their own data

- to object to the processing of their own data;

- data portability;

- to withdraw  consent (the information to be given to the data subject about the right to withdraw consent cannot, of course, concern cases where processing, for example, is necessary for the fulfilment of a legal obligation to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller);

- to lodge a complaint with the supervisory authority (Guarantor Privacy)



We hereby inform you that the Company has appointed a Data Protection Officer, also called Data Protection Officer (RPD).


DPO Email:


For any reports you can write to the DPO by email or traditional mail addressing the request to the address of the Writer - to the attention  of the DPO of N-And Italia S.r.l.



N-and IItalia and/or the third companies to which the data of the data subject have been lawfully transferred, will stop the processing, without delay, upon the receipt by the data subject of the request for withdrawal of the consent previously expressed. This revocation may also be made explicit in relation to profiling treatments (paragraph 2(c)), but the service shall remain active. These rights can be exercised by sending an email to coffeecapp AT or writing to N-and Italia S.r.l. - Via delle Gere 15, 24040 Pognano (BG) - Italy, or to one of the companies to which the data of the data subject has been transferred, subject to his explicit consent.






Having noted the above information, I expressly consent to the processing of my personal data in the manner indicated above and for the following purposes:


for sending informative and promotional communications, including commercial communications, advertising materials and/or offers of goods and/or services, by any means (known and not), including, but not limited to, post, internet, telephone, e-mail, MMS, SMS by N-and Italia S.r.l.;

I agree [ ] I do not agree [ ]


for the elaboration and carrying out of studies and statistical and market research, for the analysis of tastes, preferences,  habits, needs and consumer choices, with the purpose of profiling in order to provide a better service to the registered users of Coffee cApp, as well as for the detection of the degree of satisfaction on the quality of the products and services offered by N-and Italia S.r.l.:

I agree [ ] I do not agree [ ]


for the communication/transfer of data to third companies, including parent companies, subsidiaries and/or participations of N-and Italia, as well as by natural or legal entities contractually linked  to N-and Italia and/or which, in any case, collaborate in commercial activities of N-and Italia, for the sending of their informative and promotional communications, including commercial, advertising material and/or internet mail and/or services offers

I agree [ ] I do not agree [ ]


The previous versions of the information provided by Venpay SpA are available by consulting the previous revisions on this site.


Data from the transferor Venpay S.p.A.

Data holder until the day of the extraordinary operation completed on 1 May 2022

Venpay S.p.A.

via Don Giovanni Minzoni, 16

20056, Trezzo sul Adda (MI)

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